AI and software for government.
Permits, records requests and resident requests checked and routed as they arrive, so staff spend their time on residents, not paperwork.
- Permit pre-checks
- Records requests
- Resident requests
Sound familiar?
Where the time goes.
City, county and state agencies run on forms: permit applications, records requests, licenses, inspections and service requests. We build software that reads them, checks them against your rules and routes them to the right desk, with a record of every step, so staff answer residents sooner and every decision stands up to review.
Permits sent back for one page
An application waits in the queue for weeks, then goes back to the applicant for a missing drawing.
Records requests searched by hand
Staff search email, shared drives and old systems to answer a request against a legal deadline.
Requests passed between departments
A broken streetlight is re-typed and handed along until someone owns it.
Example: a fictional homeowner applies for a building permit for a deck. The application is checked against the permit checklist: the site plan, rear setback and contractor license pass; the structural drawings are not stamped by an engineer, and the permit fee is unpaid. A correction notice listing both items in plain language is drafted and waits for the plans examiner to approve it, on the first day, before the application reaches the review queue.
Use cases
What we would build for you.
- Automation
The permit pre-check
- The situation
- Most permit applications that go back to the applicant go back for the same few things: a missing drawing, an unstamped plan, an unpaid fee. Each round trip adds weeks.
- What we build
- A pre-check that reads each application as it is submitted, compares it with your checklist and tells the applicant what is missing before it reaches a plans examiner. The examiner approves every notice before it goes out.
The moment An unstamped structural drawing is caught on day one, not in week three.
- AI assistants
The records request desk
- The situation
- Open records laws set a deadline, and the answer is spread across email, shared drives and old systems. Staff search by hand, then redact page by page.
- What we build
- A search across the systems you approve that gathers the likely records, suggests redactions with the reason for each and tracks the deadline. Staff decide what is released.
The moment A request arrives on Monday, and by Tuesday the clerk is reviewing the matched records with every proposed redaction marked.
- Integrations
One door for residents
- The situation
- A resident reports a broken streetlight by phone, email or web form, and each one lands somewhere different. Requests are re-typed and passed between departments.
- What we build
- One intake that reads each request, whichever way it came in, files it with the right department and keeps the resident updated.
The moment A streetlight report sent by email lands in Public Works' queue in seconds, and the resident gets a ticket number.
How it works
How a request moves without the back and forth.
- 01Follow one requestWe trace a permit or a records request from submission to answer, and note every check, hand-off and wait.
- 02Write down the rulesWhat each application must include, what can be released and what needs a person, agreed with your staff and legal counsel.
- 03Read, check and routeApplications and requests are read as they arrive, checked against your rules and sent to the right desk, with every finding linked to its page.
- 04Staff decideApprovals, denials and releases stay with your staff, with the evidence attached and every step on the record.
Common questions
What people ask us first.
- Does it make decisions about residents?
- No. It reads, checks and routes. Your staff approve, deny and release, and the reason behind every flag is one click away.
- Will it work with our permitting or service request system?
- Most permitting, records and service request systems offer a way in, such as an API or a scheduled export. We confirm yours during discovery.
- Can it meet public-sector security and accessibility rules?
- We work inside environments you approve, under your security, records-retention and accessibility requirements, and agree in writing how data is handled before any work starts.
How we work
Tell us what is slowing your team down.
A free discovery call, then a written recommendation with one agreed price. A deposit to start, and the rest when it does the job.